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ABOUT TIME ZONE
While continuing its exceptional service to the consumer as a bricks and mortar retail store, Time Zone brings that same service conveniently to you through our online store.
Our products are the same high quality you'd find in department stores and fine boutiques. We guarantee our products to be authentic and warranted by the manufacturer. All of our items are new and factory sealed unless otherwise noted.
Stamford Town Center (Level 5)
Stamford, CT 06901By phone:By email: firstname.lastname@example.org
RETURNS & EXCHANGES
Our goal is to provide 100% customer satisfaction. If for any reason you need to return an item, please follow the procedures below.
- If you would like to return an item that was purchased from us, you must contact us within 14 days from the time you receive your purchase to obtain a Return Merchandise Authorization (RMA). This must be clearly marked on the outside of the package.
- The item must be returned in its original presentation box with all warranty information and manuals. Please include in the returned package your name, telephone number, a copy of the invoice and reason for return.
- You will be responsible for all shipping costs. We recommend that you insure the package. If you choose not to insure the package, you will be liable for lost or damaged product.
- The item can be returned only if it's not used or altered in any way. Please understand that we can not accept a return if it is not in the exact same condition as we shipped to you.
All items are shipped from Stamford, Connecticut, usually within 1 day of payment, for a fee of $4.95 per item. Customers will most likely receive their orders within 3 business days.
Sales tax will be charge to all orders shipping to a Connecticut address.
We honor the manufacturer's warranty on every watch that we sell. Merchandise and watches may be returned to us for warranty repair or replacement.
Time Zone reserves the right to repair or replace the watch at our discretion during the warranty period.
Damage caused by neglect or misuse, water damage, or damage to the crystal or bracelet is not covered by any manufacturer, nor is it covered by Time Zone.
"Time Zone went out of their way to help me get the watch my wife wanted. It was out of stock and they let me know when it would be back in and when to order. My wife loves her ToyWatch. Thank you!"
— Aaron C., May 12, 2010
"Love the watch — don't want to take it off!"
— Dorothy A., February 25, 2010
"Wonderful seller to deal with. The watch is beautiful, the transaction went even better than I imagined. I would NOT hesitate a second to purchase from this seller again. THANKS for being so responsible, it's much appreciated."
— Renee M., September 25, 2009
"It's a Fossil — how can you go wrong. The seller on the other hand is what is worth writing about. Fast, secure delivery. The right product the first time. This is service the way on-line purchasing is suppose to be. Thanks Time Zone."
— Eric C., September 17, 2009
"Exceptional delivery. Received before estimated date! Love the watch...fun and happy and nice to look at. Thanks!"
— Kimberly N., September 16, 2009
"I am completely, 100% happy with my purchase from this seller. I have never received an item as quickly as this one; bought on Monday, delivered on Wed!!!! Everything was as exactly as described, I would definitely do business with Time Zone again!!!! Thank you!!"
— lkmsr, February 25, 2009
"Good communication, keeping me posted with shipping updates. fast shipping, order arrived in just two days! 110% happy with the service. many thanks!"
— msbobblehead, February 19, 2009
"Arrived early and the watch was in perfect condition as promised. I will definitely order from Time Zone again. So nice to do business with this company."
— Linda B., December 30, 2008